General information
1. Would my admission ticket to Machu Picchu be refundable if I change the date or cancel my trip?
Recently, the Ministry of Culture of Peru made an update about the changes to the admission ticket to Machu Picchu: all ticket sales are now final. Therefore, the tickets we purchase as part of your tour package are not refundable, and also cannot be transferred to another person or modified to another date.
2. Do you arrange commercial and international flights?
At the moment, we do not arrange international or commercial flights. However, we will help you organize your trip and flight schedules before traveling abroad. Make sure to contact our team and get personalized assistance for planning your trip.
3. Do you organize personalized travel packages?
Yes, we do. Our main goal as a travel agency is to provide an authentic adventure in our country. So, if you want to travel off the beaten path or get the best trip itinerary for Peru, contact our team.
4. Do you offer private tours?
Yes, we do have private excursions to different locations in Peru. We look forward to guaranteeing comfort and showing you much of our history and culture.
5. How do I book a travel package?
Booking a travel package is as easy as requesting a quote on any of our options. Once you’ve filled in your details, one of our travel assistants will contact you. If you still have no idea what you’d like to do during your stay in Peru, don’t worry, we are here to help you.
Our sales team will handle all the details of your trip. They will also give you options for the destinations in our country, so you’ll realize that planning a trip abroad has never been easier.
6. How far in advance should I book my trip?
Usually, we recommend booking your trip 2-3 months in advance. This is especially true for long stays in Peru. Viagens Machu Picchu works with 3 to 5-star hotels. Most of them request booking weeks in advance, they also book tours, train rides, transportation options, and other services.
7. What is the best train for Machu Picchu: Expedition or Vistadome?
We recommend you take the Expedition train on the way to Aguas Calientes since most of the departure times are generally when it’s dark. The expedition train has simpler wagons with smaller windows.
Usually, the return takes place during daylight. That's why we recommend you take the Vistadome train. It has panoramic windows, where you'll enjoy the striking scenery of this road. Also, the Vistadome train offers onboard service and typical dance shows.
8. Are the train tickets included in the package?
Yes, all our packages include round-trip train tickets. Except for those who may choose to go to Machu Picchu by trek. In this case, we’ll only cover the return ticket.
9. Can I choose seats on train trips?
Unfortunately, Peru Rail (the railway company) does not allow passengers to choose seats on any of their different types of trains. The distribution of these is done automatically by the company’s system.
10. During the trip to Machu Picchu, where will my largest luggage stay?
Bags that weigh more than 5kg are not allowed on the train or in the Archeological Site of Machu Picchu. Therefore, you must leave your large luggage in the storage service of your accommodation.
For your trip to Machu Picchu, we highly recommend you carry a light backpack with just the essentials for your comfort.
11. What are the Huayna Picchu and Machu Picchu Mountains?
Those are the surrounding mountains of the Inca Citadel. Huayna Picchu is 2,720 meters above sea level, offering a great view of the site and several Inca ruins along the trail.
Machu Picchu Mountain is located 3,082 meters above sea level and serves as another viewpoint of the famous historical sanctuary. Yet, the trek to its summit is significantly less challenging than the Huayna Picchu mountain.
To trek either of these mounts, you must purchase an additional entrance ticket well in advance. For more information, contact your travel agent.
12. What Currency is Used in Peru?
Nuevo Soles is the local currency in Peru, banknotes come in denominations of 200, 100, 50, 20, and 10. Whilst coins come in 5, 2, 1, 0.50, 0.20, and 0,10 units.
13. What is the best currency to use in Peru: US Dollars or Soles?
Almost all establishments accept payments in US Dollars. However, we highly recommend you have both Dollars and Soles (the local currency). There might be places where you’ll need to pay only with Soles.
14. What are the Peru entry requirements?
Depending on your nationality, you would either need a tourist visa, valid passport, or your national I.D. card to enter Peru, for example:
- Passport: Concerns to every country that isn’t in the Andean Community. It must have a validity of at least 6 months. - Tourist Visa: This applies to visitors from Venezuela, Haití, El Salvador, Nicaragua, and Cuba. The national ID card is valid for all the members of the Andean Community. This includes Colombia, Ecuador, Bolivia, Chile, and Argentina.
Changes & Cancellations
1. If a tour is canceled due to weather conditions, will I get a refund?
Tour cancellations due to bad weather conditions have no refund, as they are factors beyond our control. However, we’d like to ensure the integrity of our passengers by acknowledging that some other situations may be taken into account. Therefore, if there is any inconvenience, contact your travel agent.
2. Can I change the starting date of my travel package?
Yes, you can change the starting date of your travel package. However, an administrative fee of 10% to 50% of the package's total value will be charged. The fee depends on how close it is to your trip's original date. This depends on availability and supplier policies.
3. Can I cancel my trip?
Affirmative, you can definitely cancel your trip. Your options for a refund are, however, subject to certain rules. Only a limited sum will be refunded by Viagens Machu Picchu under the following circumstances:
There won't be a fee if you cancel up to 50 days before your trip. You'll get a 10% price cut on the deposit commission and other administrative fees.
- You will be charged a 50% fee of the package's total value for cancellations made 21 to 39 days before the start date.
- Up to 20 days before the starting date, there will be a 50% fine on the total value of the package.
- Up to 10 days before the starting date, there will be an 80% fine of the total value of the package.
- For cancellations made less than 7 days before the starting date, the total value of the package will be withheld.
Important Note: Viagens Machu Picchu will have up to 50 days to refund the money to the passenger. This is according to the aforementioned conditions, from the date of trip cancellation.
For further information, we have a section with the most Frequently Asked Questions about Peru, Machu Picchu, and our company.